Problem
HR practitioners using this tool to complete job changes were frustrated due to the fact that there was no collaboration allowed in the experience. This led to HR practitioners seeking approvals in offline methods and job changes being delayed when practitioners were not available or on vacation.
Hypothesis
By adding collaboration features like the ability to assign tasks to fellow practitioners we could improve the task time completion, single ease questionnaire score, and qualitative reviews from practitioners.
Planning and Goals
Working with a great product manager, we mapped timelines and set some clear goals that aligned with the company’s strategy and technical roadmaps.
How Might We
To start off the design process, I conducted a “How might we” workshop to with my coworkers to align on a clear problem statement that was solveable.
“How might we create a solution that allows multiple users to successfully complete a job change together?”
Competitive Exploration
After coming to a clear problem statement, I began the design process by analyzing the existing solution and other solutions in the market. I even worked with another colleague to hunt down old HR books that had examples of our competitors user interfaces!
Research
I worked with the UX research team to find relevant candidates to perform generative and evaluative research for the project. The generative research was focused on how practitioners currently operated in their roles and the evaluative research tested concepts that I designed throughout the process.
Flows
After conducting the generative portion of the user research, I learned a lot about how practitioners wish to perform their job changes and that they interact with a variety of different departments, not just other practitioners. These insights changed my thinking from a practitioner to practitioner workflow to a cross departmental workflow that involved employees as well. I worked up a service blueprint and had a couple of conversations with other teams to see how this would all work together.
Concept Tests
To evaluate the design concepts I performed two rounds of testing with users from our live client pool.
During the first test, users saw a significant improvement in the flow of the design and their time on task went down significantly. Two things that we repeatedly heard from users were that they:
Wanted notifications to alert them when a task needed to be completed.
Wanted to see what the previous state was in each form, especially if the work was being completed from other practitioners.
Outcome and results
After the improvements made to the concepts, tests resulted in a 4 pt increase in Single Ease Questionnaire score from 2 -> 6, an 8 min reduction in time on task score, and generally positive responses from our user research candidates.
“I love the improvement in the look of the feature and it’s much more clear to me” - HR practitioner
Next case study
Project Year:
2021
Team:
1 product manager, 2 engineers
Role:
Design Lead
Improving Job Change Actions for HR Practitioners
The Job change workflow is a workflow tool that helps HR practitioners complete tasks like promotions, transfers, and job position changes.
Drop me an e-mail or schedule a call.
Let’s build something together.
Drop me an e-mail or schedule a call.